Frequently Asked Questions

Got questions? We've got answers!

How does Siply work?

First download the app for iPhone or Android, then use it to browse for information on the best coffee shops in town.

When you decide what shop you want to visit, you can then use the Siply app to purchase drinks at the coffee shop.

When using Siply all drinks are discounted, with the average saving being $1 per drink.

What drinks are included?

Most coffee shops have their full drink menu available, but some occasionally have certain drinks removed from the Siply menu.

This is usually due to the drinks either being low availability or extremely low margin for the shops (so they can’t afford to discount them).

Is food included in Siply?

We want Siply to be about drinking great drinks, so food is not currently available in the app.

But you can still buy food at the coffee shops the way you usually would.

Do I need an internet connection to use Siply?

Yes. Siply requires either a WIFI or mobile data connection to work.

Almost all of our coffee shops have free WIFI and several are also covered by the #TELUS free wifi network across Vancouver.

Do my credits expire?

Nope! Once you’ve bought them, they’re yours forever. You can spend them how you like, whenever you like.

How can I buy Siply credit?

You can pay for Siply using your credit card inside the app. It’s all secured using one of the most commonly used payment providers in the world (Stripe) and we don’t personally store any of your credit card data.

For other types of payments (cheque, cash, interac, paypal etc) please contact us.

What is the refund policy?

If you feel you’ve had a bad experience at a coffee shop then we’ll do our best to make it right. Please contact us here. There are unfortunately no refunds for purchased credit.

Can I bulk buy Siply tokens for my business/employees?

Absolutely! Please contact us here and we’ll work something out for you.

How can I get my coffee shop/cafe onto Siply?

We’re always on the lookout for great coffee shops to add to Siply! We have a signup form here that you can use, then we’ll be in touch really soon after.

I have a question that’s not in this list!

We want to hear it! Send us a message here.